Module 1
AI Governance: Creating Trust, Compliance, and Data Privacy

Module 1
The Future of AI in Business

Module 1
Glossary of Common AI Terms

Workflow Automation

Workflow automation is defined as the process of removing humans from workflows.

Workflow automation involves the use of technology to automate tasks that are repetitive, manual, and predictable. Automating these tasks can reduce errors, save time, and ensure consistency in processes.

Common tools used for workflow automation include software like Zapier, Integromat, and various robotic process automation (RPA) tools.

Benefits of Workflow Automation
  • Efficiency: Processes become faster and more streamlined.
  • Accuracy: Automation reduces the chance of human errors.
  • Cost-effective: Over time, automation can reduce labor costs and increase profitability.


Process Optimization

Process Optimization is identifying tasks, inputs, transformations, and outputs of processes to prioritize, organize, and build efficient systems around them.

It’s not just about automating but making the entire process more efficient. Analyzing and mapping out current processes can reveal bottlenecks or inefficiencies.

Tools like flowcharts and process maps can be invaluable in visualizing and understanding processes.

Benefits of Process Optimization
  • Improved Productivity: Streamlined processes mean tasks get done quicker.
  • Enhanced Quality: Eliminating bottlenecks and redundancies can lead to a higher quality outcome.
  • Scalability: Optimized processes are easier to scale as businesses grow.


For those in high-ranking AI positions, understanding these concepts is not just theoretical; it’s practical. Here’s why:

  • Gaining Support:  With a clear understanding of automation and optimization, Chief AI Officers can more effectively advocate for necessary resources, be it funding or personnel.
  • Strategic Planning: These tools provide a foundation for strategic decisions, from resource allocation to technological investments.
  • Stakeholder Engagement: Board members and other key stakeholders are more likely to support initiatives when they see the clear benefits and efficiencies these concepts bring.
  • Competitive Edge: Companies that harness the power of automation and optimization effectively can gain significant advantages over their competitors.

Now that you’ve learned the basics of workflow automation and process optimization let’s put that knowledge to the test!